Technical Call Centre Supervisor

Location: Randburg, Gauteng, South Africa
Date Posted: 23-01-2018
 
Technical Call Centre Supervisor
Salary: Negotiable (market related)
Benefits: Medical Aid (50/50)
Pension / Provident Fund (50/50)
 
Minimum Requirements:
  • Matric / Grade 12
  • 3-5 years’ Supervisory call centre experience (essential) – in a similar environment.
  • Fleet management experience is essential
 
COMPETENCIES
  • A high level of telephone etiquette.
  • Strong Technical Knowledge- Qualified Technician.
  • A high level of knowledge relating to the products and processes within the organisation.
  • Highly developed interpersonal skills.
  • To demonstrate a sense of responsibility.
  • To demonstrate a sense of urgency.
  • To demonstrate leadership skills.
  • The desire for customer satisfaction.
  • To demonstrate cognitive and behavioural skills of problem solving, reasoning, creativity, flexibility and insight into the uniqueness of individuals.
  • The ability to engage in accelerated learning integrity.
  • A high level of facilitation skills.
  • The ability to function at various levels within the organisation.
  • The ability to handle high levels of stress.
  • The ability to operate independently as well as a team player.
  • To pay attention to detail.
  • To be process driven.
  • To demonstrate excellent communications skills.
  • To have a high level of energy.
  • To be self-driven and motivated and to demonstrate initiative.
  • To demonstrate consistency, perseverance, empathy, assertiveness and negotiation skills.
  • Computer literacy (MS Office knowledge and skills) and a high typing speed.
  • Must be efficient with Excel and reporting.
 Kindly note that only shortlisted candidates will be contacted. Thank you for your interest.
 
 
Kind regards / Groete
Erma
________________________________________________________________________________________
 
ERMA DAVENPORT | Cell (+27) 082 882 3762  | F  (+27) 0866 000 516  | Skype Erma347_d |
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