Senior Account Manager - Rosslyn

Location: Rosslyn, Gauteng, South Africa
Date Posted: 11-09-2017

The Senior Account Manager position is highly focused on account management and ongoing service, support, and sales development in a defined territory.

This position primarily focuses on management and service of existing accounts.

This position will provide service by troubleshooting and offering technical guidance by identifying correct resources, solving product or application problems, implementing necessary applications for specific procedures, and solving other issues impacting customer accounts.

This is a direct, customer-facing sales role with responsibility to retain existing revenues and close new revenue opportunities with existing customers.

Primary Relationships: The Senior Account Manager reports to the Regional Sales Manager.


  • Brewing experience and expertise ESSENTIAL
  • HR Experience and processes essential
  • Manager of people (Understands HR Processes)

This role will have 6 Direct reports.

  • Effectively provide account management and ongoing service, support, and sales development to respective accounts.
  • Take full responsibility for Account Managers behaviors including target setting, KPI monitoring and reporting to the customer Management team.
  • Work intensely and directly on application expertise and execution delivery, attending site meetings actively
  • Continuously focus on sales growth execution and sales target (quota) achievement.
  • Liaise with TCS to ensure appropriate service support for respective accounts.
  • Consult with the Sales Director and Key Account Manager to ensure account management support as negotiated and agreed, is fully met.
  • Monitor Site Account Manager activities and build strong relationships with the Customer Site Management team through regular meetings and on-site discussions.
  • Ensure reports and other tracking mechanisms are in place and data is accurately recorded and presented to the customer Management team
  • Ensure full compliance with the contract specific Score Card ensuring all deviations are corrected and corrective action fully implemented.
  • Prepare presentation material for delivery during site Management meetings ensuring all aspects of account Management is covered and data is reflected in a way that fully explains current status, areas for improvement and progress against agreed objectives.
  • Manage Account Managers, Technicians and Operators ensuring tasks are completed on time-in-full and KPIs for each position is fully met.
  • Manage on site staff compliment ensuring all incumbents adhere to company policies and procedures. Hold disciplinary enquiries when required.
  • Consult with the Key Account Manager and Regional/Global Application Experts ensuring gaps are closed through the implementation of application practices and procedures.
  • Conduct performance reviews of staff based at the relevant sites and set goals and KPIs in line with customer and /or contract requirements.
  • Attend regular calls with the Global Account Management Team ensuring compliance matters are fully addressed on site.

  • Attend CLIENT level 3 meetings highlighting key issues affecting performance.
  • Site Management
  • Schedule daily meetings with Operators and Technicians to ensure service levels are up to standard and address any concerns raised.
  • Ensure Operators and Technicians conduct daily tasks in accordance with the agreed schedule.
  • Manage leave schedules to ensure adequate coverage at all times
  • H&S compliance in line with CLIENT requirements
  • Review all results: COFs, Rewash, Chemical consumption, etc.
  • Check reports prior to distribution to CLIENT Team
  • Ensure adequate stock control
  • Provide weekly reports as feedback on Operational matters to the Brewing and Beverage Sector Manager.
  • Escalate matters requiring urgent attention to Management (Sector Manager and Sales Director)
  • Provide detailed feedback on matters to be included in the quarterly review during the joint Governance Team meetings.
  • Liaise with Head office on matters pertaining to stock deliveries, equipment, test reagents and PPE
  • Ensure alignment with CLIENT schedules and tasks during maintenance and shutdown periods.
  • Liaise with the CLIENT Team ensuring collaboration across all functions ie.

Site procurement team, Unit Managers, Quality Manager, Brewing Manager, Packaging Manager and Engineering department
Kind regards / Groete
ERMA DAVENPORT | Cell (+27) 082 882 3762  | F  (+27) 0866 000 516  | Skype Erma347_d |
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